Refund policy
Refund & Exchange Policy
At Oobend we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn and unused
- With original tags and packaging
We also require three clear photos of the item to confirm its condition, along with your order number.
To start a return, please email us at support@oobend.com. Write "return oobend" in the subject or email. Our team will guide you step by step.
Wrong size or fit issue? You may return or exchange the product. For an exchange, simply send us a photo of your first pair donated to a friend, family member, or charity, and we'll send you a free replacement in the right size. No need to ship anything back.
FYI: Socks and insoles are not eligible for returns and exchanges due to hygienic reasons. More info below.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
If your product was damaged during transit:
- Take clear photos of the damaged item on a flat surface where the defect and label are visible.
- Email the photos and a description of the issue to support@oobend.com within 3 days of receiving your order.
We will send a replacement product free of charge. If a second defect occurs, we will issue a full refund.
Exceptions / Non-Returnable Items
Products that meet the following criteria cannot be returned:
- Pre-ordered products.
- Items showing visible signs of use (such as dirt, debris, stains, or hair/fibers). These items are no longer in their original unused condition and cannot be returned.
- Socks, insoles, and other accessories.
- Custom or personalized products.
For Sock and Insole Purchases: All sales are final.
Returns or exchanges will not be accepted due to hygienic reasons. If the item is faulty or incorrect prior to being worn/used, we will send you a replacement free of charge. No refunds for socks or insoles will be given.
If you're unsure whether your item qualifies, please reach out to us.
We offer a one-time option for either an exchange or a refund per order. If you choose to exchange your item, please note that we cannot process a refund if you later decide the replacement isn't suitable. We recommend considering a refund instead if you're unsure.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 7–14 business days.
Please note that it may take additional time for your bank or card issuer to complete the refund. Shipping fees are non-refundable. For refunds processed after delivery, the original shipping charge will not be refunded.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@oobend.com.
Additional Information
- Contact Us: If you have any questions or need further assistance, please reach out to us at support@oobend.com. Our team is available five days a week (Mon–Fri) and will respond as quickly as possible.
- Return Process: All returns must be approved by our customer service before shipping. Unauthorized returns will not be accepted.
Thank you for choosing Oobend. We appreciate your business and are here to ensure your satisfaction with our products.
By purchasing, you agree to our Refund & Exchange Policy.