Frequently asked questions
Shoes
Is it machine washable?
Is it machine washable?
Yes! Your Oobend shoes are completely machine washable. Just toss them in on a gentle cycle with cold water and let them air dry.
What size should I choose if I have swollen feet?
What size should I choose if I have swollen feet?
For swollen feet, we recommend:
Going up one size from your regular shoe size
Our flexible upper material will adjust to provide comfort
The toe box measures 9.5cm at its widest point (size 42) to give your feet room to breathe
If you're between sizes, always choose the larger size
Are they slip resistant?
Are they slip resistant?
Absolutely. The rubber traction pods on our soles provide reliable grip on most surfaces. Whether you're walking on tile, hardwood, or outdoor surfaces, you can move with confidence knowing your shoes will keep you stable.
Why are they so comfortable?
Why are they so comfortable?
The comfort comes from four key features: our barefoot design that allows natural foot movement, Japan-Knit upper that stretches with your feet without squeezing or slipping, massaging footbed nodes that stimulate circulation with every step, and lightweight flexible foam that moves with you. No break-in period. No blisters. Just comfort from the first step.
What is a zero drop sole?
What is a zero drop sole?
A zero drop sole means the heel and toe are at the same height from the ground, unlike traditional shoes where the heel is elevated. This design promotes natural foot positioning and movement, which can help with proper alignment and reduced foot strain. It's part of our approach to supporting natural foot recovery.
Order & Delivery
How long does delivery take?
How long does delivery take?
After placing your order, we take 24-48 hours to process it. Once shipped, delivery typically takes 6-12 business days (excluding weekends and holidays).
Do you ship internationally?
Do you ship internationally?
Yes, we ship to the United States, Canada, Australia, New Zealand, and most European countries.
How do I qualify for free shipping?
How do I qualify for free shipping?
Free shipping is available for all orders over $75.
What if I choose the wrong size?
What if I choose the wrong size?
If you accidentally ordered the wrong size, please contact us at support@oobend.com. We’ll assist you with a simple and hassle-free exchange process.
Sizing
I’m a half size. What size should I choose?
I’m a half size. What size should I choose?
If you're in between sizes, we recommend sizing up to the next whole size. For example, if you wear a 7.5, order an 8. This gives your feet a bit more room to move comfortably and ensures a better fit, especially if you plan to wear socks.
Will my orthotics fit in oobend shoes?
Will my orthotics fit in oobend shoes?
Yes! Our shoes are designed with removable insoles to accommodate custom orthotics. The shoes feature enough depth to comfortably fit most standard orthotic inserts while maintaining comfort and support.
Do you offer wide or narrow sizes?
Do you offer wide or narrow sizes?
Currently, we offer our shoes in standard width that comfortably fits most foot shapes. The materials we use provide some natural give to accommodate slightly wider feet, while maintaining structure for narrower feet.
Will the shoes stretch over time?
Will the shoes stretch over time?
Our shoes maintain their shape well with regular wear. While there may be minimal natural breaking-in as the shoes conform to your unique foot shape, they won't stretch out significantly. This helps ensure lasting comfort and support throughout the life of the shoe.
Do your shoes fit true to size?
Do your shoes fit true to size?
Yes, our shoes are designed to fit true to standard sizing. However, for the most accurate fit, we recommend measuring your feet using our size guide before ordering. Remember that feet tend to be slightly larger in the evening, so that's the best time to measure for the most comfortable fit.